Frequently Asked Questions (FAQs)

Account

To create an account, click on the “Sign Up” button on the homepage. Fill out the registration form with your personal information, including your name, email address, and password. Once completed, click “Submit” to create your account.

Orders

To place an order, browse our products, add the items you want to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.

Orders can be modified or canceled within 1 hour of placement. After this period, please contact our customer service team for assistance.

Shipping

We offer standard, expedited, and express shipping options. Shipping costs and delivery times vary depending on your location and the shipping method selected.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

Returns & Refunds

We accept returns within 7 days of delivery. Items must be in their original condition and packaging. If got any issue please connect with care@imphi.in.

Refunds are processed once the returned items are received and inspected. The refund will be issued to the original payment method within 5-7 business days.

Payments

We accept all major credit cards, Debit Card, and select other payment methods. Full details are available at checkout.

Yes, we use industry-standard encryption to protect your payment information. Your data is securely transmitted and stored.

Account & Privacy

While you can check out as a guest, creating an account allows you to track orders, save shipping information, and enjoy a faster checkout process.

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.

Discounts & Promotions

Subscribe to our newsletter and follow us on social media to stay updated on the latest promotions, discounts, and exclusive offers.

Generally, only one discount code can be applied per order. Specific promotions may have different terms, so please refer to the promotion details.

Customer Support

You can reach our customer support team via the Contact Us page on our website, by email at care@imphi.in, or by phone at [01203112983]

Our customer service team is available Monday to Friday, 11 AM to 6 PM (local time).