1. Introduction

Welcome to IMPHI (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, mobile application, and any other services we provide (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Eligibility

To use our Services, you must be at least 18 years old or the legal age of majority in your jurisdiction. By using our Services, you represent and warrant that you meet this requirement.

3. Account Registration

To access certain features of our Services, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Use of Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates any applicable federal, state, local, or international law or regulation.
• Engage in any activity that could harm our reputation or interfere with the operation of the Services.
• Transmit any unsolicited or unauthorized advertising, promotional materials, or other forms of solicitation.

5. Product Information and Orders

We strive to provide accurate and up-to-date information about our products. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, pricing, availability, or other information on our Services. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason.

6. Payment and Pricing

All prices are listed in Rupees and are subject to change without notice. We accept various forms of payment, which will be indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the total amount to that payment method.

7. Shipping and Delivery

We will make reasonable efforts to ensure timely delivery of your orders. However, we are not responsible for delays caused by shipping carriers or other factors beyond our control. Risk of loss and title for products pass to you upon delivery.

8. Returns and Refunds

We accept returns and process refunds in accordance with our Return Policy, which is incorporated into these Terms by reference. Please refer to our Return Policy for more information on how to return products and request refunds.

9. Intellectual Property

All content on our Services, including text, graphics, logos, images, and software, is the property of IMPHI or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our prior written consent.

10. Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the operation or availability of the Services, or the information, content, materials, or products included on or otherwise made available to you through the Services.

11. Limitation of Liability

To the fullest extent permitted by law, IMPHI and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of or inability to use the Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Services; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party; (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services; and/or (f) the defamatory, offensive, or illegal conduct of any third party.

12. Indemnification

You agree to defend, indemnify, and hold harmless IMPHI, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Services.

13. Governing Law

These Terms and any disputes arising out of or related to these Terms or the Services will be governed by and construed in accordance with the laws of Uttar Pradesh], without regard to its conflict of law principles.

14. Dispute Resolution

Any disputes arising out of or related to these Terms or the Services will be resolved through binding arbitration administered by [Arbitration Organization] in accordance with its [Arbitration Rules]. The arbitration will be conducted in Uttar Pradesh. Judgment on the arbitration award may be entered in any court having jurisdiction. You agree to waive any right to a jury trial or to participate in a class action.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the revised Terms on our Services and updating the “Last Updated” date at the top of these Terms. Your continued use of the Services after any such changes constitutes your acceptance of the revised Terms.

16. Grievance Redressal Mechanism

If you have any grievances or complaints regarding our Services, please contact our Grievance Officer at:

• Name: Munish Kumar
• Email: munish@imphi.in
• Address: G-109, Sector 63, Noida-201301,Uttar Pradesh, India
• Phone: +91-9289730064

We will acknowledge your complaint within 10 business days and aim to resolve it within30 business days. If you are not satisfied with our response, you may escalate the matter to [Higher Authority/Regulatory Body] for further resolution.

17. Contact Us

If you have any questions or concerns about these Terms or our Services, please contact us at:

• Email: care@imphi.in
• Address: G-109, Sector 63, Noida-201301,Uttar Pradesh, India
• Phone: +91-1203112983

Thank you for choosing IMPHI. We appreciate your business and look forward to serving you.

These Terms of Service are effective as of 10th June 2024